Frequently Asked Questions
How can we help you?
Scheduling & Appointments
How do you make an appointment?
Appointments are available by phone or by clicking on the Schedule Appointment button on our home page. You can call the clinic you have an appointment with during normal business hours (Monday-Friday: 8:30a-5:30p) to make an appointment.. Online appointment requests are not immediate and may take up to 48 hours to be confirmed.
Some employers prevent employees from making their own appointment. In these cases, contact your employer to make the appointment for you.
How do you change an appointment?
Call the clinic you have an appointment with during normal business hours (Monday-Friday: 8a-6p) to make a change at least 24 hours prior to your scheduled appointment.
Some employers prevent employees from changing the appointment. In these cases, contact your employer to change the appointment for you.
If you do not change your appointment and arrive late or at different date or time, then you may experience longer than expected waiting time and risk not being seen.
Do you accept walk-in patients?
Yes, we accept all walk-ins, although the wait times can vary based on the clinics' current schedule.
When should a patient arrive for their appointment?
Patients should arrive within 30 minutes before or after their appointment. For example, if your appointment is for 3:00 pm, please arrive between 2:30 pm and 3:30 pm.
If you arrive earlier or later than 30 minutes of your appointment time, you may experience a longer than expected wait time.
What if a patient is running late for an appointment?
If you are late for your appointment, please check our hours of operation to make sure we will still be open. When arriving during regular open hours, there is no need to call ahead. But remember that late arrivals may experience a longer than expected wait time.
If you are not able to arrive during regular open hours or do not want to experience a longer wait time, then contact us at 424. 292. 3260 or your employer to change your appointment to a different day or location.
If you miss your appointment, then contact us or your employer to reschedule the appointment.
Preparing for an Appointment
What do you need to bring to an appointment?
Identification
You must bring a valid photo ID with you for your appointment. If you do not have a valid photo ID, you will not be seen and your appointment must be rescheduled.
Employer Treatment Authorization
Your employer must provide you with a signed treatment Authorization slip if being seen for a company mandated test or workplace injury.
Medical Records
It is recommended that you bring any medical history related to your type of exam. For example, you are encouraged to bring any immunization records, recent blood tests, or TB test results related to your appointment exam. Please review the Employee Screening section of this site for specific items for each physical exam type
Payment
If you are paying for your appointment, then bring the appropriate payment amount in either cash or available in a debit or credit card. We do not accept any bills larger than $20. We will not accept $50 or $100 bills.
Does a patient need to fast before an appointment?
Unless instructed otherwise, patients do not need to fast before an appointment. If you are unsure, they can always contact us the appropriate clinic.
Patient Privacy
Is patient information shared with an employer?
Patient medical information is not shared with employers. Only results of the services administered are shared with the employer. For a copy of our privacy policy, please click HERE
EMPLOYERS
Working with Agile
How does my company start working with Agile?
To learn more on partnering with Agile, please contact Client Relations at [email protected], or use our automated form HERE
What do we need in order to send an employee to Agile?
Once you have established an account with us:
Fully complete our Treatment Authorization Form for occupational medicine visits or our Work Comp Initial information Form for workers' compensation visits, including patient and company information and all services being requested. Send the completed form with the patient on their appointment.
In lieu of completing this form, an authorized supervisor may opt to call the clinic directly and provide employee/employer information and authorization.
DOT Physicals
Do employees need to fill out forms prior to their appointment?
No, if the employer schedules the physical via our portal, the employee can choose to complete the health history portion of the DOT physical prior to arrival, but is not required to do so.
Please keep in mind that emplyees must bring all relevant paperwork with them depending on their health history and circumstances. For complete information on DOT Physicals, please visit :
What does “determination pending” mean for a driver?
Additional information/exam results are needed and must be provided to Agile within 45 days.
During “determination pending,” the driver can only drive while his or her previous certification is valid. If they have no previous certification, they cannot drive until the “determination pending” status is resolved.
Do bus drivers need to be DOT certified if they cross state lines?
Yes, by crossing state lines they are considered to be participating in interstate commerce. However, if they will be transporting students locally, within one state, then they are considered to be an intrastate driver.
As an employer, you are responsible for determining the driver’s classification.
Does Agile report to the state DMV?
The driver is responsible for all reporting. Agile does not reach out to the state DMVs.
Drug/Alcohol Screening
How long does it take to receive results?
Negative rapid urine drug screen (UDS) test results are sent to the employer within one hour of the screening. In the case of a positive rapid UDS test result, the employer will be notified the same day that it has been sent to the lab. The lab can take anywhere from three to seven business days to send results.
For standard UDS tests, a negative result may take up to three days. A positive result may take seven to ten days because the medical review officer calls the donor to verify prescriptions. The donor has five days to call the medical review officer back.
Hair test results may take between one to three business days.
Alcohol tests are reported to the employer on the same day.
What drugs are tested for?
We are capable of testing for the following:
- Cocaine
- Marijuana
- Opiates
- Methamphetamines
- Phencyclidine (PCP)
- Barbiturates
- Benzodiazepines
- Methadone
- Methaqualone
- Propoxyphene
- Hydrocodone
- Oxycodone
- Hydromorphone
- Oxymorphone
What is the time limit to send an employee to the center for post-accident testing?
The drug test must be conducted within 32 hours of the accident, and the alcohol test within two hours of the accident. If the alcohol test is not conducted within two hours, the employer should continue to make an effort to have the driver tested for up to eight hours.
As well, the employer should prepare and maintain, on file, a record stating the reasons the test was not administered.